How do I place an order?
Price Guide and Ordering Options:
Visit the 'Price Guide' section to view products, sizing, and pricing.
To customise your order, head to the 'Custom Cakes' tab to submit an Enquiry Form.
Alternatively, you can shop selected designs directly through our Online Shop.
Enquiry Form Process:
After submitting an Enquiry Form, we will respond within 2 business days.
Please check your Junk Mail if you do not hear back, or message us on Instagram for follow-up.
A 50% deposit is required to secure your order.
Once booked, changes to design or flavour will incur an admin fee.
Please ensure you are 100% satisfied with your order before paying the deposit.
Late RSVPs and Changes:
For size adjustments due to late RSVPs, we require at least 7 days' notice.
The same notice applies to changes in date or order additions.
Please allow ample time for changes, as new dates may be at full capacity.
Order Confirmation:
For custom orders, we will confirm payment and pickup/delivery details approximately 1 week before your order is due.
For Online Shop purchases, your confirmation email is the final correspondence you will receive.
Thank you for choosing PCC—we’re here to help make your event unforgettable!
How much notice do you need to take a Booking?
We recommend placing your order 2–4 weeks in advance to avoid disappointment. As we have a limited number of cake orders we can accommodate each week, the sooner you reach out, the better your chances of securing availability.
Last-Minute Orders:
- We may accept last-minute orders depending on the design, size, and our availability.
- To enquire, please text us on 0435 677 808 or send a message via Instagram.
How do deposits work?
Custom Cake Orders:
Deposits are required for custom cakes ordered via the Custom Cake Enquiry Form. All deposits are non-refundable.
Date Changes:
If the customer provides at least 7 days' notice, the deposit may be credited towards a new booking date.
Please note that an admin fee will still apply for changes.
Cancellations and Late Notice:
If the booking is cancelled or the customer fails to provide 7 days' notice for a date change, the full deposit will be forfeited.
A new deposit will be required for a new booking, as products may have already been purchased or prepared for your order.
We aim to be as fair as possible in these circumstances and appreciate your understanding.
Do you offer delivery?
Delivery Services:
Delivery is available for all cakes, subject to a fee based on the delivery location and our availability.
Delivery fees vary depending on the trip length and will be quoted when ordering.
Collection:
All other orders must be collected from our Nedlands studio.
Uber Collection Option:
If you cannot collect your order yourself, you may organise an Uber to collect it.
This will need to be arranged by you on the day of collection.
Our number will be provided for you to add us to the Uber booking, ensuring we are notified when the driver arrives. Alternatively, you can text us the details we need to identify the Uber.
Important Note: We do not recommend this option for tall cakes (e.g., 7x6 layer cakes or multi-tiered cakes) due to the risk of damage during transit.
How does collection work?
Confirmation Email:
Before the week of collection for cakes ordered via the Custom Enquiry Form, you will receive a confirmation email with collection details and cake care instructions.
Collection Times:
We do our best to accommodate preferred collection times and provide a 15-minute window for you to arrive.
As we manage 80–100 customers each week, it’s important to notify us via text if you are running late or if there are any changes.
Late Arrivals:
Late arrivals can significantly impact other deliveries and events. In some circumstances, you may be required to pay a late fee if we need to return to the studio for your recollection.
If timing cannot be coordinated, you may miss out on collecting your cake entirely.
Studio Hours:
Our studio opening hours can be found on Google.
I need to order a gender reveal cake. How do I send the gender to you?
You can order most of our cake products as gender reveal cakes directly through our website.
How to Order:
Select the 'Gender Reveal' filling option when ordering.
In the details section, let us know how you’ll be sending us the gender information.
Sending the Gender:
Most doctors' offices can email the gender directly to us.
Alternatively, you can drop the envelope off at our kitchen during business hours (noted in the footer of our website).
Timing:
We require the gender details at least 1 day prior to collection to ensure your cake is ready on time.
How do I transport my cakes?
To ensure the safe transport of your cake, please follow these guidelines:
Packaging and Placement:
Your cake will be provided in an enclosed box on a cake board.
Place the cake on the passenger floor of your car for the safest transport.
Summer: Keep the air-conditioner on.
Winter: Avoid using the heater.
If the passenger floor is unavailable, place the cake in the boot on a non-slip surface, but NOT on a car seat, as the dip can cause the cake to tip over during sudden movements.
Driving Tips:
Brake gently and take corners slowly to avoid unnecessary movement.
For additional safety, have a passenger hold the cake on their lap during the journey.
Larger Cakes:
For larger or multi-tiered cakes, we recommend requesting delivery to ensure their safety.
Refrigeration:
Before transporting, make sure the cake is well-refrigerated to maintain its structure.
Damage Policy:
While we may be able to assist with fixing any transport or handling damage after the cake leaves our studio, this is subject to our availability. Please take extra care during transport!
Are you a Gluten-Free, Egg-Free, Dairy-Free or Nut-Free kitchen?Â
At Perth Cake Collective, we cater to customers with gluten-free, nut-free, dairy-free, and egg-free preferences. However, please note that our kitchen is not a nut-free, gluten-free, egg-free, or dairy-free environment.
Important Information:
While we take great care to avoid cross-contamination, we cannot guarantee the absence of allergens in our products.
Please consider this carefully when ordering and before serving cakes or cupcakes to your guests.
Allergy Responsibility:
We do not accept responsibility for allergy-related issues or outcomes, as we cannot cater specifically for severe allergies.
If your guests are aware of the potential risk of contamination, we will always do our best to ensure no contamination occurs during the preparation of your order.
Thank you for understanding the limitations of our kitchen and for helping us maintain transparency around allergens.
Do you have a minimum with Cupcakes and Cookie orders?Â
Cookies:
Standard cookies must be ordered in batches of 30.
Edible print cookies have a minimum order of 24 and must be ordered in multiples of 12, as each edible print sheet contains 12 designs.
Cupcakes:
Standard cupcakes must be ordered in multiples of 12, as baking trays and packaging boxes are designed for 12.
Bite-sized cupcakes are available in batches of 24.
What is the size difference between a Coffee and Dessert Slice? Â
Perth Cake Collective cakes are portioned based on dessert servings, which are approximately 2" x 1" slices.
Coffee Servings:
If you prefer smaller servings (approximately 1" x 1" slices), we recommend choosing a smaller cake size to avoid ordering too much cake.
Dessert Servings:
Most customers prefer the dessert-sized slices for their events.
Please let us know your serving preference when placing your order to ensure the perfect fit for your occasion.
How do I best cut tall cakes?Â
To serve your cake efficiently, we recommend cutting it into rectangular cubed slices as follows:
Cutting Method:
Slice the cake 1" deep straight down the face of the cake.
Push the entire slice onto a large plate or cutting board.
Divide the slice into smaller portions as needed and distribute.
Repeat this process with the next 1" deep slice until the entire cake is cut.
Guidance for Tall Cakes:
Detailed cutting directions are included with all tall cake orders.
You can also find a video tutorial on our Instagram highlight reel here.
By following these steps, you can ensure even portions and make serving easier!
How much is it to add extra features?
If you’d like to add special features to your cake, such as gold leaf, flowers, macarons, custom acrylic toppers, gold acrylic toppers, unicorn designs, or ice-cream cone designs, please include these details in the Enquiry Form so we can provide an accurate quote.
Custom Toppers:
Custom cake toppers are cut in-house and priced between $40–$60, depending on the design.
Basic toppers (e.g., 'Happy Birthday,' '30,' 'Oh Baby') are approximately $35+, depending on the colour and type.
Note on Ordering Toppers:
We kindly ask that you do not order your own toppers, as this can complicate the design process.
Our toppers are offered at a competitive price, often cheaper than online options, and are tailored to suit your cake’s design perfectly.
Thank you for trusting us to create a seamless and beautiful design for your event!
Do you replicate past cakes you have made or from pictures we send through?
To help us create the perfect cake for your event, please provide a rough idea of the following:
Colour Scheme
Theme/Style
Occasion
Desired Toppers or Decorations
Design Inspiration:
While we can draw inspiration from other cakes upon request, we cannot replicate designs exactly.
Availability of toppers and flowers may be influenced by what is sourced at the Flower Markets each week.
Collaborative Design:
We’re happy to work closely with you throughout the design process to ensure your vision is met. Please provide as much detail as possible for a clear understanding of your preferences.
Creative Freedom:
Alternatively, if you’re unsure or prefer a surprise, we thrive when given creative freedom to design something special and unique for your occasion.
Thank you for trusting us to create a beautiful and personalised cake for your event!
How do I keep/store the cake?
To keep your cake fresh and ensure the best taste and texture, please follow these guidelines:
Refrigeration:
Your cake will stay fresh in the fridge for 3–5 days, though this may vary depending on the decorations and flavours.
If you are not eating the cake on the day of collection, refrigerate it until needed.
Decorations and Collection Timing:
Flowers or Fondant: Cakes decorated with flowers or fondant should be collected and consumed on the day of the event, as these toppers may not hold up well in refrigeration overnight.
Number Cakes and Cupcakes: These are best collected on the day of consumption to maintain freshness.
Serving Guidelines:
Remove the cake from the fridge and allow it to come to room temperature before serving:
Over 30°C: Display for 1–2 hours before cutting.
Between 25–30°C: Display for 3–4 hours before cutting.
Below 25°C: Display for 6–8 hours before cutting.
Butter-based cakes and buttercream taste best at room temperature, achieving a texture similar to softened ice cream.
Large Cakes (6-Layer or Multi-Tier):
These cakes are constructed to remain standing for 8–10 hours at room temperature.
Microwave Tip (If Needed):
If you are unable to leave the cake out long enough, slice the cake and:
Place the slices on a plate and microwave for 5–10 seconds, or
Let them sit out to soften naturally (if a microwave is unavailable).
This will bring the icing to the perfect consistency for serving.
Important Considerations:
Once the cake leaves our kitchen, storage and display conditions may vary significantly.
Our cakes are buttercream-based, meaning they will be firm like a block of butter when refrigerated but will soften beautifully if left out for a sufficient time.
Thank you for storing and serving your cake with care to ensure the best experience!
If I have leftovers, can they be frozen?
Your cake leftovers can be frozen for up to 30 Days, if placed in an airtight container. Cookies can be frozen too, as well as cupcakes.
How long can I display my cake?
Buttercream cakes are sensitive to heat and sunlight. To ensure they maintain their structure and appearance, follow these guidelines:
Indoor Display:
Display the cake in an air-conditioned room to prevent the buttercream from softening or melting.
While the cake can remain displayed for 6–8 hours indoors, we recommend cutting it as soon as possible to preserve its fresh appearance post-refrigeration.
Outdoor Display:
If the cake is displayed outdoors, cut and serve it within 1–3 hours to avoid issues caused by direct sunlight or heat.
Proper care during display ensures your cake looks and tastes its best!
Do you hire cake stands?
To help with your event planning, we offer a range of cake stands for hire and cake stands for purchase:
Cake Stand Hire
Eligibility: Cake stand hire is available exclusively for our cake customers.
Bond: A $50 cash bond is required when hiring a stand. This bond will be refunded once the stand is returned in its original condition and within the expected timeframe.
Return Deadline: Stands must be returned to our studio on or before the Thursday of the week following your event.
Late Returns:
Returning the stand late could impact another customer’s event.
If the stand is not returned on time, an additional hire fee will be invoiced.
Cake Stands for Sale
We also sell cake stands that are both affordable and perfect for showcasing your cake, offering great value compared to retail prices.
Thank you for helping us maintain a smooth process and ensure all customers enjoy their events with beautiful displays!
Can I make changes to my order once I have received an Invoice?
Unless there is a valid reason, changes to your order or re-invoicing will incur a $25 admin fee. This fee covers the time involved in updating bookings and invoices, as well as potential costs associated with goods already purchased for your order.
Important Notes:
Date Changes: While we will do our best to accommodate date changes, this may not always be possible due to capacity.
If a date change cannot be accommodated, your deposit may be forfeited.
We kindly ask that you carefully consider all details before booking to avoid additional fees or disruptions.
Do you offer cake consultations?
Due to heavy demand throughout the week, we do not offer cake consultations. Our online team can help with most questions you have, otherwise you can always call our number on google. Please have a thorough browse through this website to ensure your questions are not already answered on here.