When using our website enquiry form and sent an invoice from us, we require a 50% non refundable deposit in order to secure your order before the invoice due date. This deposit confirms your order for the selected date.

Bookings are not confirmed until a deposit has been received. The remaining balance of the order is to be paid in full seven (7) days prior to pick up or delivery date, unless otherwise agreed upon.

Customers are also welcome to pay in full upfront at the time of booking. All payments are made via a direct bank transfer or by applicable Shopify payment platforms. If you are only able to pay by credit card, please make us aware of this at the booking time. All online orders require full payment, however, we do allow Afterpay use among other credit platforms. Direct Bank Transfers require funds are transferred within 30 minutes after placing the order or the order will NOT be made and will be cancelled immediately with no notice. Orders will only be processed once the payment is confirmed.

You will Incur a $10 +gst admin fee if changes are made to your order without good reason. Each change takes our team time to alter on our bookings and invoices. Changes may also cost PCC in goods already purchased or made.

Once you have received your invoice, it is assumed that you are happy with all prices and goods ordered. This being said, if you would like to add more onto the order, this is subject to availability & notice.

Please ensure you are sure Of the number of guests, design and date before confirming.

Any cancellations of enquiry form orders or invoiced orders will result in the loss of your non-refundable deposit.

If you are to cancel a purchase made via the online shop, we will refund the order minus a processing fee of $25 +gst (only if at least 7 days notice has been given and no products have been
made yet).

All cancellations or changes must be in writing with sufficient notice during business hours. If you cancel your booking within 3 days of your collection or delivery date, unfortunately the full booking amount will be forfeited. If you fail to show to your requested appointment time for collection of your order, we may not be available until our next business day for a recollection. We cannot refund for cakes that have not been collected within business hours.

We understand that things do come up,if you need to move your date, you will need to notify PCC in writing with sufficient notice during business hours. The new date will be subject to availability, and we may not be able to carry over the deposit.

We want you to be 100% happy with your PCC order! However, refunds that are
requested due to dissatisfaction of design, colour shade or general decoration
will not be honoured. It is up to you to make your design wishes clear by
providing enough detail and allowing us to guide you with your design. We trust
you have selected PCC because you love our style and trust our professional
experience/opinions and our great reputation. If you are unsatisfied with the
flavour quality of your cake and request a refund, this will be assessed at the
discretion of our staff. In these circumstances, the cake must be returned to
our premises within 5 days post collection.

Unfortunately, we are unable to issue a refund for a product that has been
consumed.

If you are unhappy at pick up, there is always a good chance of us finding a
solution. Please be aware that sending someone else to collect the cake means
that this will not be an option to you.

**Any damage occurring due to your transport or mishandling after the
cake leaves our address, we may be able to help fix but this is entirely up to
our availability. Please be very careful especially with your tall cakes.

Admin fees are charged for shop refunds when availability has been
disregarded or orders are cancelled. This is to cover the fees we have paid for our payment platform services in taking your payments and refunding them.

Changes to orders also incur a fee of $10 + gst to cover labour costs (changes made to the run sheets, resending invoices and more time spent discussing these
changes). A rush fee of $10+ gst also applies if your order is sent through after our cut off day (Monday 5pm each week prior).

We hate charging these fees; however, we need to cover costs to run our small business and appreciate your understanding.

PCC aim to provide as much detail and assistance in relation to best storage for your order in person and via our website. PCC takes no responsibility if a cake is damaged after it has been picked up by the client or a designated person, or, delivered to the client’s address or event space. 

Orders can be elected to be either picked up from the PCC address, or to be delivered in the case of weddings. This must be stated at the time of your booking. Orders must be picked up at the agreed upon time as we operate a strict schedule and often have other deliveries or collections to
fulfil. If you are late, you may have to come back to collect or you may have to pay for delivery/uber of your cake. We send enough correspondence to ensure
our customers are aware of their collection times.

In order to quote you for delivery, we require an address. Cake delivery times are agreed upon at the time of booking by the client and PCC. All delivery times are given as a delivery window estimate, and PCC will aim to be in touch on the day of delivery to give a more accurate time.

PCC cannot guarantee the freshness of your product if you are unable to give adequate notice for a change in pick up time.

Due to the nature of the design + creative process, we do not copy or replicate other artist’s work exactly. We may use your inspiration images as inspiration only. No two cakes can ever be the same - even my own designs.

Please beware, depending on the design of the cake. There may be wires or toothpicks attached to decorative toppers, these need to be removed before cutting.

If you would like your cake florals to be an exact match to your event
flowers, please ask your florist to provide the flowers. We do, however, endeavour to match the flower inspiration as closely as possible.

If you do get your florist to provide flowers for the cake, please ensure
they have your cake inspiration pics as we have quite often arrived at venues to find the flowers are not sufficient with what has been requested by the bride and groom. We cannot be held liable for an incorrect design due to miscommunications between yourself and your florist.

Payment of your deposit and full payment for website products are considered as an agreement of all terms and conditions. Terms and conditions may be subject to change at any time without notification.

Your cake leftovers can be frozen for up to 30 days if placed in an airtight container. However, some bridal customers have frozen their cake for 1 year with success! Cookies can be frozen too as well as cupcakes. Cookies have a shelf life of 4-6 weeks if still packaged in their individual bags.

As buttercream does soften and can melt in direct sunlight, it is best to
display your cake and cupcakes indoors in an air conditioned room. If they are outside, PCC recommends consuming within 1 hour during the peak of summer OR after 3- 4 hours during winter. If the cake is inside in an air conditioned room and is structure with dowels/interior boards (2-3 tier) or is only a 2 layers cake, it can be displayed for up to 6-8 hours. However, this is not required.

During winter months, cakes must be left out longer in order for the
buttercream to soften before consuming (approximately 3-4 hours). If the buttercream is still hard inside the cake layers, cut the cake and zap the pieces on a
plate in the microwave for 5-10 seconds. This will ensure the best possible eating experience.

Yes! To ease your event planning, we do hire an array of cake stands. Cake stands are available to hire for our cake customers only. A bond of $50 will be taken when hiring a stand and refunded once the stand is returned in its original state in the expected time frame. All stands are
picked up or delivered with your order. Return of the stand is due at our studio before or on the Thursday of the following week post your event (in time for the next person hiring it). Please be mindful that you could affect someone
else’s event if you do not return your stand in time and you will be invoiced for another hire fee if this occurs. 

Unless due to good reason, we cannot make changes to your order or invoice without a $25 +gst admin fee being added to the order. Each change made takes us time and may cost us in goods already purchased. Please understand that we cannot always accommodate date changes due to capacity and you may lose your deposit if this is not considered prior to booking.